Terms and Conditions | HWC Coffee
Terms and Conditions


This website is operated by HWC Coffee (Palaterium Sdn Bhd). Throughout the site, the terms “company” refer to HWC Coffee (Palaterium Sdn Bhd). These Terms of Use (“Terms of Use”) apply to your access to and use of the websites, mobile applications and other online products and services, these terms do not apply to any third-party sites not owned and operated by Company, including certain franchisee sites.

By visiting company website or download HWC mobile APP or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The Company will collect your personal information and/or data that you may voluntarily provide on:

  • Online forms, which may include user registration, contact requests, guest comments, online product ordering and/or online surveys and contests; and
  • Other online / social media and telephonic activities including but not limited to product ordering and general inquiry and Company Customer Care activities.
  • Your personal information and/or data may include some or all of the following: your name, address, telephone number, email addresses, and any other information you may voluntarily provide.



Pricing, Orders & Payment

Company reserves the right to alter prices at any time. All prices quoted are in Ringgit Malaysia (RM). If any product ordered is unavailable or incorrectly priced we will contact you and advise you of the correct price, vintage or recommend a suitable substitute/ Company reserve the right to limit any sale.
Online Payments are conducted through a third-party payment gateway SUBPLACE. Company will not be responsible for any technical errors that may arise during the payment process; however, we will endeavour to the best of our ability to work with you and SUBPLACE to reach a fair resolution.



Subscriptions. We offer different subscription plans for certain Products (each, a “Subscription”).

Continuous Subscriptions. When you continue purchase as subscriber, you acknowledge and agree that our third-party payment processor is authorized to charge you on a regular and on going basis for your subscription, for as long as your subscription continues, and your subscription is continuous until you cancel.


Returns and Refund

The refunds of Goods shall be determined in accordance with the Return Policy. The Customer agrees that Company reserves the right to change the terms and conditions in this Return Policy from time to time. Company has no guarantee of any nature for the timeliness of the refunds and the processing of payment may take time and be subjected to payment provided by the internal timeline.

Customer may apply to return the purchased Goods to Company in exchange for a replacement or a refund on the Platform. Customers shall ensure that the purchased Goods is returned to Company  within fourteen (14) calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the commencement day starts from the date the Customer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Company within 48 hours of receiving the delivery to expedite the claim process.


Delivery Performance

Customer shall ensure the accuracy of the delivery address upon successful purchase of the Goods on the Platform.

  • Company has the right at any time, to assign all or any of its obligations for the sale/delivery of the Goods to any other party as  from time to time without giving notice of the same to the Customer.
  • Any stated delivery dates are approximate, and delays may occur. The time for delivery/performance shall not be of the essence. Companyshall not be liable for any delay in delivery or performance howsoever caused.
  •  If Customer failed to receive the Goods within a reasonable time, the Customer may notify Company via a written notice and entitled to demand performance within a specified time that shall not less than fourteen (14) days.



We would like to express our gratefulness for your support by providing promotion codes, discount codes or vouchers (Printed Voucher or E-voucher) which enable you to purchase the Products on a better deal.

  • All vouchers (Printed or E-voucher) are valid until the expiry date stated on the voucher after which it shall become void. The validity period of the any voucher will not be extended
  • The voucher is non-transferable, non-exchangeable for cash, and non- refundable
  • Not valid with any other ongoing promotions such as credit card promotions, promo code, and payment gateway promotion, discounts, offers or privilege card unless otherwise stated.
  • No exchange / bundle is given if the purchase amount is lesser than the cash voucher amount.
  • CompanyMalaysia reserves the right to reject any voucher deemed forged or expired.
  • Changes in the price of the Products or service fees shall comply with the terms and conditions stated in operation of the Voucher. Company reserves the right to change the terms and conditions which the Voucher is subject to.



  • You are welcome to send a referral promotion code or Promo Link to a friend. If your friend opens an Account and successfully places a first order, you shall be able to enjoy a free Product from the use of our App or Subscription Plan.
  • We reserve the right to cancel the transaction / use of the Promo Code via your Account should it be found fraudulent, misuse or abuse, without prior notice to you or your friend.
  • We reserve the right to change the terms and conditions.


Competition, Giveaway, Price Draw, Promotion


1.1 These rules apply to all competitions, prize draws, promotions, giveaways, and suchlike that are promoted on and run through our website or social media channels.

1.2 To enter a competition you must enter as directed on our website or social media channels.

1.3 Promotions on social media are in no way sponsored, endorsed, or administered by, or associated with, Facebook, Instagram, LinkedIn or any other social network.


Eligibility and entry restrictions

2.1 To be eligible to enter a Competition, Giveaway, Price Draw, Promotion

(a) Entrants must be a real person, at least 18 years old and permanently reside in Malaysia (proof of address or age may be required).

(b) Entrants must not be our employee, relatives of our employees or person involved in the running of the competition.

(c) Competition entrants for our promotions on social media must have a genuine account and must ‘like’ the HWC Coffee social network page (Facebook, Instagram etc.) as part of the entry process.

2.2 The maximum number of entries to a competition per person is 1. (Unless otherwise stated)

2.3 We reserve the right to cancel or amend the competition and these terms and conditions without notice in the event of any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the competition will be notified to entrants as soon as possible by us.

2.4 Entry into the competition will be deemed as acceptance of all terms and conditions.


Winners and prizes

3.1 Prizes for each Competition, Giveaway, Price Draw, Promotion shall be specified on our website or social media channels.

3.2 Prize winners will be notified of the Competition, Giveaway, Price Draw, Promotion result by email or WhatsApp message (if address is asked for/provided) or by direct message on social media not more than 30 days following the closing date of the Competition, Giveaway, Price Draw, Promotion and will receive their prize not more than 60 days following that closing date.

3.3 Reasonable efforts will be made to contact the prize winner for 14 days but if the winner fails to respond to our notification attempts within this time or provide an address for delivery of the prize or fails to meet any of the eligibility requirements or is otherwise unable to comply with the Competition, Giveaway, Price Draw, Promotion terms and conditions, we reserve the right to disqualify that entrant and offer the prize to the next eligible entrant and thereafter until a winner is found.

3.4 The result of a Competition, Giveaway, Price Draw, Promotion will be announced on our website and/or social media channel within 30 days following the closing date of the competition. The announcement may include the name and the prize details of each winner.

3.5 No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with other of equivalent value without giving notice.


  • Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to COMPANY, to its registered office or principal place of business and if to the Customer, to the address stipulated in the relevant order.
  • COMPANY shall not hold liable for non-performance, error, interruption or delay in the performance of its obligations under this Agreement (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond COMPANY’s reasonable control.
  • The failure of any party to insist on the performance of any obligations hereunder shall not act as a waiver of such obligation. No waiver, modification, release or amendment of any obligation under this Agreement shall be valid or effective unless in writing and signed by the parties hereto. However, it is the intention of the parties that this Agreement be controlling over additional or different terms of any purchase order, confirmation, invoice, or similar document, even if accepted in writing by the parties, and that waivers and amendments shall be effective only if made by non-pre-printed Agreements clearly understood by the parties to be an amendment or waiver.
  • The Customer must discharge all legal avenues against Third Party Vendors should any dispute, controversy or claim arises out of or relates to the Agreement, or the breach, termination or invalidity thereof, prior to bringing a claim against COMPANY.
  • The Contract shall be governed by the laws of Malaysia and the Customer agrees to submit to the jurisdiction of the Courts in Malaysia.
  • Any such actions brought against COMPANY for any dispute, controversy or claim arising out of or relating to the Agreement, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Asian International Arbitration Centre (AIAC). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the AIAC. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.
  • These terms and conditions as stipulated herein shall constitute the entire agreement between COMPANY and the Customer relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications, and agreements with respect to the subject matter hereof.
  • Company reserves the right to delegate or subcontract the performance of any of its functions in connection with the performance of its obligations under these Conditions and reserves the right to use any service providers, subcontractors and/or agents on such terms as COMPANY deems appropriate.
  • Any typographical, clerical or other error or omission in any acceptance, invoice or other document on COMPANY’s part shall be subject to correction without any liability on COMPANY’s part.



HWC Coffee Hunter

  1. The Coffee Subscription Plan starts at RM5.90 during the promotion period; the price will be reverted to RM9.90 after the promotion ends.

  2. RM9.90 will be charged for the subsequent month, and the billing cycle will start on the 15th of each month

  3. Please log on to www.hwccoffee.my or Download HWC App to view or redeem free drinks vouchers.

  4. When Hunters are subscribed, the subscriber will receive ONE (1) free drink and be entitled to redeem a single cup of selected beverages worth RM 14.90.

  5. The subscriber will be entitled to 15% OFF for subsequent purchases and 20% OFF when success referring a friend to become coffee hunter and received another free drink worth RM14.90

  6. This voucher is only redeemable at all HWC Coffee Brand Stores.

  7. This redeemable is valid for add-ons or upgrades with additional charges. Selected Beverages include HWC hand-crafted drinks, excluding bottled and seasonal drinks.

  8. The voucher is only valid for Beverage options based on voucher tier. No refreshment menu allows for this voucher.

  9. Valid for Dine-In & Take-Away; Valid on Monday – Sunday & Public Holidays.

  10. Not valid with any other ongoing promotions such as credit card promotions, promo codes, payment gateway promotions, discounts, offers or privilege cards unless otherwise stated.

  11. No exchange/bundle is given if the purchase amount is lesser than the cash voucher amount.

  12. The subscriber will automatically become HWC Coffee member & the subscriber agree to receive personalised commercial communications from HWC Coffee by Email or SMS

  13. ONE mobile number for ONE Subscription

  14. HWC Coffee reserves the right to reject any printed voucher or e-voucher deemed forged or expired.

  15. HWC Coffee accepts no responsibility for the loss, theft, or destruction of the printed voucher or e-voucher and has no obligation to replace or refund value for lost, stolen, or damaged vouchers.

  16. All payment gateway handling by SUBPLACE

  17. Monthly Subscription: By purchasing HWC Subscription Plan, you agree to an initial and recurring Monthly Subscription fee at the then-current monthly subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your monthly subscription at any time, subject to the terms of our cancellation policy.

  18. Automatic Monthly Renewal Terms: Once you subscribe and are off the waitlist, subplace will automatically process your monthly subscription fee in the next billing cycle. Subplace will continue to automatically process your monthly subscription fee each month at the then-current monthly subscription rate until you cancel your subscription.

  19. Charged amount are not refundable

  20. HWC Coffee Malaysia reserves the right to change or modify the terms and conditions without prior notice.

If you have any request in relation to the abovementioned rights and/or for any inquiry in respect of your personal Information and/or Data, please contact us:

Phone: 012-2015578

Email: feedback@palaterium.com