COLLECTION OF INFORMATION / PERSONAL DATA
This website is operated by HWC Coffee (Palaterium Sdn Bhd). Throughout the site, the terms “company”
and use of the websites, mobile applications and other online products and services, these terms do not apply to any
third-party sites not owned and operated by Company, including certain franchisee sites.
company website or
download HWC mobile APP or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who are browsers,
vendors, customers, merchants, and/ or contributors of
The Company will collect your personal information and/or data that you
may voluntarily provide on:
- Online forms, which may include user registration, contact requests,
guest comments, online product ordering and/or online surveys and contests;
- Other online / social media and telephonic activities including but
not limited to product ordering and general inquiry and Company Customer Care
- Your personal information and/or data may include some or all of the
following: your name, address, telephone number, email addresses, and any other
information you may voluntarily provide.
TERMS OF SALE
Pricing, Orders & Payment
Company reserves the right to alter prices at any time.
quoted are in Ringgit Malaysia (RM). If any product ordered is unavailable or incorrectly
priced we will contact you and advise you of the correct price, vintage or recommend a
suitable substitute/ Company reserve the right to limit any
Online Payments are
conducted through a third-party payment gateway SUBPLACE. Company will not be responsible for
any technical errors that may arise during the payment process; however, we will endeavour to
the best of our ability to work with you and SUBPLACE to reach a fair
Subscriptions. We offer different subscription plans for
certain Products (each, a “Subscription”).
Subscriptions. When you continue purchase as
subscriber, you acknowledge and agree that our third-party payment processor is authorized to charge
you on a regular and on going basis for your subscription, for as long as your subscription
continues, and your subscription is continuous until you cancel.
The refunds of Goods shall be determined in accordance with the
Policy. The Customer agrees that Company reserves the right to change the terms and conditions
in this Return Policy from time to time. Company has no guarantee of any nature for the
timeliness of the refunds and the processing of payment may take time and be subjected to
payment provided by the internal timeline.
Customer may apply to return the
purchased Goods to Company in exchange for a replacement or a refund on the Platform.
Customers shall ensure that the purchased Goods is returned to Company within fourteen
(14) calendar days from the delivery date, depending on the applicable Return Policy. For
avoidance of doubt, the commencement day starts from the date the Customer received the
purchased Goods to the post stamp date on the return parcel. In case of damaged Goods,
please contact Company within 48 hours of receiving the delivery to expedite the claim
Customer shall ensure the accuracy of the
delivery address upon successful purchase of the Goods on the Platform.
- Company has
the right at any time, to assign all or any of its obligations for the sale/delivery of
the Goods to any other party as from time to time without giving notice of the
same to the Customer.
- Any stated
delivery dates are approximate, and delays may occur. The time for delivery/performance
shall not be of the essence. Companyshall not be liable for any delay in delivery or
performance howsoever caused.
Customer failed to receive the Goods within a reasonable time, the Customer may
notify Company via a written notice and entitled to demand performance within a
specified time that shall not less than fourteen (14) days.
We would like to express
our gratefulness for your support by providing promotion codes, discount codes or vouchers (Printed
Voucher or E-voucher) which enable you to purchase the Products on a better
- All vouchers (Printed or E-voucher)
are valid until the expiry date
stated on the voucher after which it shall become void. The validity period of the any voucher
will not be extended
- The voucher is non-transferable,
non-exchangeable for cash, and non-
- Not valid with any other ongoing
promotions such as credit card
promotions, promo code, and payment gateway promotion, discounts, offers or privilege card
unless otherwise stated.
- No exchange / bundle is given if the
purchase amount is lesser than
the cash voucher amount.
- CompanyMalaysia reserves the right
to reject any voucher deemed
forged or expired.
- Changes in the price of the Products or
service fees shall comply with the terms and conditions stated in operation of the Voucher.
Company reserves the right to change the terms and conditions which the Voucher is subject
- You are welcome to send a referral
promotion code or Promo Link to a friend. If your friend opens an Account and successfully
places a first order, you shall be able to enjoy a free Product from the use of our App or
- We reserve the right to cancel the
transaction / use of the Promo Code via your Account should it be found fraudulent, misuse or
abuse, without prior notice to you or your friend.
- We reserve the right to change the terms
- Any notice
required or permitted to be given by either party to the other under these Conditions
shall be in writing addressed, if to COMPANY, to its registered office or principal
place of business and if to the Customer, to the address stipulated in the relevant
- COMPANY shall
not hold liable for non-performance, error, interruption or delay in the performance of
its obligations under this Agreement (or any part thereof) or for any inaccuracy,
unreliability or unsuitability of the Platform's and/or Services’ contents if
this is due, in whole or in part, directly or indirectly to an event or failure which is
beyond COMPANY’s reasonable control.
- The failure
of any party to insist on the performance of any obligations hereunder shall not act as
a waiver of such obligation. No waiver, modification, release or amendment of any
obligation under this Agreement shall be valid or effective unless in writing and signed
by the parties hereto. However, it is the intention of the parties that this Agreement
be controlling over additional or different terms of any purchase order, confirmation,
invoice, or similar document, even if accepted in writing by the parties, and that
waivers and amendments shall be effective only if made by non-pre-printed Agreements
clearly understood by the parties to be an amendment or
- The Customer
must discharge all legal avenues against Third Party Vendors should any dispute,
controversy or claim arises out of or relates to the Agreement, or the breach,
termination or invalidity thereof, prior to bringing a claim against
- The Contract
shall be governed by the laws of Malaysia and the Customer agrees to submit to the
jurisdiction of the Courts in Malaysia.
- Any such
actions brought against COMPANY for any dispute, controversy or claim arising out of or
relating to the Agreement, or the breach, termination or invalidity thereof shall be
settled by arbitration in accordance with the Rules for Arbitration of the Asian
International Arbitration Centre (AIAC). The arbitral tribunal shall consist of a sole
arbitrator, to be appointed by the Chairman of the AIAC. The place of arbitration shall
be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon
- These terms
and conditions as stipulated herein shall constitute the entire agreement between
COMPANY and the Customer relating to the subject matter hereof and supersedes and
replaces in full all prior understandings, communications, and agreements with respect
to the subject matter hereof.
reserves the right to delegate or subcontract the performance of any of its functions in
connection with the performance of its obligations under these Conditions and reserves
the right to use any service providers, subcontractors and/or agents on such terms as
COMPANY deems appropriate.
typographical, clerical or other error or omission in any acceptance, invoice or other
document on COMPANY’s part shall be subject to correction without any liability on
HWC Coffee Hunter
- Coffee Subscription Plan start with RM5.90
during promotion period; Price will be reverted to RM9.90 after promotion ends.
- RM9.90 will be charged for the subsequent
- Please log on to www.hwccoffee.my or Download
HWC App to view or to redeem free
- When Hunters are subscribed, the subscriber
will receive ONE (1) free drink and entitled to redeem a single cup of selected beverages worth RM
- The subscriber will be entitled 15% OFF for
subsequent purchase and 20% OFF when success refer a friend become coffee hunter and received
another free drink worth RM14.90
- This voucher is only redeemable at all HWC
Coffee Brand Stores.
- This redeemable is valid for add-ons or
upgrades with additional charges. Selected Beverages is including HWC hand-crafted drinks, excluding
bottled beverages and seasonal drink.
- Voucher is only valid for Beverage options
based on voucher tier. No refreshment menu allows for this voucher.
- Valid for Dine-In & Take-Away; Valid on
Monday – Sunday & Public Holidays.
- Not valid with any other ongoing promotions
such as credit card promotions, promo code, and payment gateway promotion, discounts, offers or
privilege card unless otherwise stated.
- No exchange / bundle is given if the purchase
amount is lesser than the cash voucher amount.
- The subscriber will automatically become HWC
Coffee member & the subscriber agree to receive personalised commercial communications from HWC
Coffee by Email or SMS
- ONE mobile number for ONE
- HWC Coffee reserves the right to reject any
printed voucher or e-voucher deemed forged or expired.
- HWC Coffee accepts no responsibility for the
loss, theft, or destruction of the printed voucher or e-voucher and has no obligation to replace or
refund value for lost, stolen, or damaged vouchers.
- All payment gateway handling by
- Monthly Subscription: By purchasing HWC
Subscription Plan, you agree to an initial and re-curing Monthly Subscription fee at the
then-current monthly subscription rate, and you accept responsibility for all recurring charges
until you cancel your subscription. You may cancel your monthly subscription at any time, subject to
the terms of our cancellation policy.
- Automatic Monthly Renewal Terms: Once you
subscribe and are off the waitlist, subplace will automatically process your month subscription fee
in the next billing cycle. Subplace will continue to automatically process your monthly subscription
fee each month at the then-current monthly subscription rate until you cancel your
- HWC Coffee Malaysia reserves the right to
change or modify the terms and conditions without prior notice.
If you have any request in relation to the
abovementioned rights and/or for any inquiry in respect of your personal Information and/or Data, please