HWC Coffee Retail Purchase & HWC E-commerce Terms and Conditions

1. Introduction
Welcome to HWC Coffee! Before making a purchase, we kindly request that you carefully read and understand these Terms and Conditions. By making a purchase from HWC Coffee (In-store or through HWC Coffee Website or APP), you agree to be bound by these terms.
2. Orders and Payment
2.1. Order Confirmation: Upon placing an order, you will receive an order confirmation via email. This confirmation serves as acknowledgement that we have received your order.
2.2. Pricing: Prices for our coffee products are as listed on our website or in-store at the time of purchase. We reserve the right to adjust prices without prior notice.
2.3. Payment: We accept various payment methods, including credit/debit cards, e-wallets, authorized payment gateways, and cash (for in-store purchases). Payment must be made in full at the time of purchase.
3. Shipping and Delivery
3.1. Shipping: We offer shipping options, and you will be provided with estimated delivery times when you place an order. Delivery charges, if applicable, will be clearly stated during the checkout process.
3.2. Delivery Delays: While we strive to meet delivery timelines, we are not responsible for delays caused by unforeseen events, such as weather conditions, transportation issues, or other circumstances beyond our control.
4. Returns and Refunds
4.1. Returns: We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the return process.
4.2. Refunds: Refunds will be issued in accordance with our return policy and may be subject to a processing fee.
5. Cancellations
5.1. Order Cancellations: You may cancel your order before it is shipped or prepared for pickup. Please contact our customer service team to request a cancellation.
6. Events Beyond Our Control
6.1. Force Majeure: HWC Coffee shall not be liable for any failure to perform its obligations under these terms if such failure is due to events beyond our control, including but not limited to acts of nature, strikes, pandemics, or government actions.
7. Privacy
7.1. Privacy Policy: Your personal information will be handled in accordance with our Privacy Policy, which can be found on our website.
8. Amendments
8.1. Changes to Terms: HWC Coffee reserves the right to modify or amend these Terms and Conditions at any time. Changes will be effective upon posting on our website.

Vouchers / Promotion Terms and Conditions

1. Promotion Overview
1.1. This promotion is offered by [HWC COFFEE], hereinafter referred to as "the Company." By participating in this promotion, you agree to the following terms and conditions. Please read them carefully.
2. Price, whichever is Higher
2.1. In cases where multiple discounts or promotions are applicable to the same product or service, the customer will be entitled to the higher of the available discounts. The price applied to the purchase will be the one that provides the customer with the greatest discount.
3. Voucher and E-Voucher Terms
3.1. Voucher and e-voucher (electronic voucher) usage is subject to these terms and conditions.
3.2. Vouchers and e-vouchers can only be redeemed for eligible products or services as specified by the Company.
3.3. Vouchers and e-vouchers cannot be redeemed for cash or used for any purpose other than their intended use.
3.4. The voucher can only be redeemed at HWC COFFEE Direct Brand Stores, excluding partner stores. This excludes stores with which HWC COFFEE collaborates with other brands.
4. E-Voucher Redemption in-App
4.1. E-vouchers can be redeemed exclusively through the Company's official mobile application (the "App").
4.2. To redeem an e-voucher in-app, customers must follow the redemption instructions provided in the App.
4.3. E-voucher redemption is subject to availability and any restrictions set by the Company.
5. Expiry Date
5.1. Each voucher or e-voucher may have an expiry date specified on it. Expired vouchers or e-vouchers will not be accepted or honoured.
6. Limitations and Restrictions
6.1. Vouchers and e-vouchers may be subject to limitations and restrictions as specified by the Company. These may include usage limitations, product restrictions, and redemption restrictions.
7. Discretion and Amendments
7.1. The Company reserves the right to amend or cancel any vouchers, e-vouchers, or this promotion at its sole discretion without prior notice.
7.2. The Company reserves the right to refuse or discontinue the use of vouchers, e-vouchers, or participation in the promotion if it suspects fraudulent or unauthorized activity.

By participating in this promotion, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support.

Competition, Giveaway, and Prize Draw Rules

1. Introduction
Rules apply to all website and social media promotions.
Entry as directed on our platforms.
Not sponsored by or affiliated with Facebook, Instagram, LinkedIn, or any other social network.
2. Eligibility and Entry
Open to real persons, at least 18 years old, residing in Malaysia.
Not open to our employees or their relatives.
Social media entrants must 'like' our page.
Max one entry per person.
3. Winners and Prizes
Prize details on our platforms.
Winners are notified by email, WhatsApp, or social media within 30 days.
Winner contact attempts for 14 days.
No cash or transferable prizes.
Subject to availability; we may substitute with an equivalent value.

HWC Coffee Hunter Subscription Terms

1. Pricing: Coffee Hunter Subscription starts at RM9.90 / Month
2. All prices shown are subject to 6% SST.
3. Subscription Fee: RM9.90 Monthly
1. New Subscribers (1st to 21st of the Month):
1. Subscription Charge: New subscribers who sign up between the 1st and the 21st of the month will be charged a subscription fee of RM9.90 for that month. The subscription plan will be valid for 45 days.
2. Second Charge: The second subscription fee of RM9.90 will be charged within the same month, between the 15th and the 25th. This fee will cover the following month’s subscription.
   
   Example: If your subscription starts on 14th June, you will be charged RM9.90 and receive all the vouchers immediately. The plan will be valid for 45 days. Due to the payment cycle, the second charge of RM9.90 will occur between the 15th and 25th of June, and the free drink and discount vouchers for the next period will be sent by the 1st of July.
2. New Subscribers (22nd to Month-End):
1. Subscription Charge: New subscribers who sign up after the 22nd of the month until the month’s end will be charged a subscription fee of RM9.90 for that month, and the subscription plan will be valid for 45 days.
2. Second Charge: The second subscription fee of RM9.90 will be charged in the following month, between the 15th and the 25th. This fee will cover the next month’s subscription.
   
   Example: If your subscription starts on 22nd June, you will be charged RM9.90 and receive a free drink voucher immediately. The plan will be valid for 45 days. The second charge of RM9.90 will occur between the 15th and 25th of July, and the free drink and discount vouchers for the next period will be sent by 1st August.
4. Vouchers: (E-voucher in HWC Coffee APP)
1. Subscribers receive ONE (1) complimentary beverage voucher upon subscription and can redeem HWC handcrafted beverages worth RM14.90 (WM) and RM15.90 (EM).
2. Subscribers receive THIRTY (30) pieces of 20% OFF Vouchers. Applicable to total bill.
5. Redemption: Complimentary Drink（RM14.90 for WM ；RM15.90 for EM) redeemable at HWC Coffee Brand Stores & HWC X QUACK QUACK for handcrafted drinks
6. Redemption: 20% Vouchers redeemable at HWC Coffee Brand Stores for total bill or HWC X QUACK QUACK for beverages and pastries.
7. Only ONE voucher can be used per order.
8. Upsize and add-on options are available.
9. Any additional customization and size upgrades or alternatives that do not come as standard will be charged for the add-ons.
10. Usage: Valid for Dine-In & Take-Away & HWC Delivery on all days, including Public Holidays.
11. Promotion Exclusions: Not valid with other ongoing promotions or discounts.
12. Membership: Subscribers become HWC Coffee members and may receive personalized communications.
13. One Subscription per Number: One mobile number is limited to one subscription.
14. Voucher Use: HWC Coffee reserves the right to reject forged or expired vouchers
15. Payment Handling: All payment gateway operations are handled by SUBPLACE & Third Parties Payment Gateway.
16. Monthly Subscription: Monthly subscriptions are subject to recurring charges until cancelled.
    1. Automatic Renewal: Subscriptions are automatically renewed each month until cancelled.
    2. Termination requests must be submitted before the 15th of each month. If submitted after the 15th, charges will be applied to cover the following month.
    3. Non-Refundable: Charged amounts are non-refundable.
    4. Changes: HWC Coffee Malaysia may change terms and conditions without prior notice.
    5. Cancellation can be made via HWC Coffee APP.
17. To cancel the subscription, please follow these steps:
    1. Log in to the HWC Coffee APP.
    2. Click on COFFEE HUNTER.
    3. View Purchase Plan.
    4. Click on the subscription plan (column displayed in the middle).
    5. Scroll down and click Terminate.
    
    Termination must be requested before the 15th of the month to avoid charges for the next month's subscription fees.
18. HWC reserves ALL RIGHTS to change the terms and conditions without prior notice.

If you have any request about the abovementioned rights and/or for any inquiry in respect of your personal Information and/or Data, please contact us:

Phone: 012-5118575 (WhatsAPP Message Only)

Email: hello.hwc@palaterium.com